Our monthly subscription package of stickers are shipped out once per month. You will receive 7x large sticker sheets, 5x mini sticker sheets and 4x sticker packs wrapped in personalised packaging.

Slots to join are open from the 1st - 15th of every month. Check our social media pages for sneaks and reveals of all products you'll receive each month.

All sticker subscriptions are shipped between 16th - 20th of each month. All packages are sent via Royal Mail 2nd class (UK) or standard (International) shipping and so tracking is not included in these. We do have a tracked shipping upgrade listing available if you would like the upgrade. You will not receive a shipping email for the subscriptions, due to them being a payment plan rather than a fulfilled order. The best place to go for updates on subscription shipping would be Instagram, however they will always be sent out with the time frame mentioned above. You are always welcome to pop us an email at shopnovabelle@gmail.com if you are unsure on anything. Please refer back to our previous FAQs if you're after details regarding shipping times.

Postage costs are included in the overall price of your subscription (£2 UK and £6.50 internationally). Please make sure you purchase the correct one for your location!

Subscription purchases are final, and we do not issue refunds on these or accept returns. You can cancel your subscription at any time.

You are free to cancel your subscription at any time - there are no commitments! Simply log into your account, go to 'my subscriptions' and cancel your plan. If you cancel AFTER your payment for the month has gone through, you will still receive that months items due to our “no refunds” policy with subscriptions, but you will not receive any future packages unless you resubscribe.

No, our subscriptions are on an automatic monthly basis, so once you have joined you do not have to do anything the following months, you will automatically be charged on 1st of each month and your packages will be shipped out to you automatically!

You will be charged initially as you sign up and for future months your payments will be taken on 1st of every month going forwards.

Sneaks and full reveals are posted every month to our Instagram, TikTok and YouTube Shorts if you are wanting to see the designs before joining us. Visit our new GALLERY PAGE to see all past sticker subscription designs, and to get an idea of what you can expect when joining. To be featured, make sure you tag us on Instagram in any posts you share! You can also find all past subscription full reveals on our Instagram, also saved to our highlights for easy access!

Yes, we do now have this as an option! All our subscriptions come with standard, untracked shipping included in the price, however we do now offer a tracked shipping upgrade, which you can find HERE. Please read the description in full before purchasing the upgrade (this is something that will need to be purchased monthly, otherwise your items will be automatically shipped out with our regular, untracked shipping)

Want every box for the next 12 months without having to worry about monthly payments? Buy the full year upfront, and get one month completely free! Just like our monthlies, you’ll be charged yearly on the same date you first purchased

Approximate delivery times according to the Royal Mail website are: 1st Class delivery aim: the next working day including Saturdays 2nd Class delivery aim: two to three working days including Saturdays Europe delivery aim: 3-5 working days Worldwide delivery aim: 6-7 working days Please note that "working days" do not include weekends or holidays. These times do NOT include our processing times. These are approx. from the date your dispatch email is sent.

Shipping depends on the weight and size of your order as well as your location. We are based in the UK so any orders outside will be a little more. You can check the shipping cost when checking out before completing the order.

Current processing times for all orders are 5-7 working days. This does not include weekends or bank holidays.

Unfortunately, if your order has been sent with standard shipping (without tracking), and you believe it to be lost, there is limited things we can do to recover the missing item. We will of course do everything in our power to solve the issue! If your item has not arrived to you after the following time, please get in touch: ​ UK orders: please contact me if your order has not arrived 2 weeks after the expected delivery date. (this is the processing times + estimated delivery times + the additional 2 weeks). ​ European orders: please contact me if your order has not arrived 4 weeks after the expected delivery date. (this is the processing times + estimated delivery times + the additional 4 weeks). Rest of World orders: please contact me if your order has not arrived 5 weeks after the expected delivery date. (this is the processing times + estimated delivery times + the additional 5 weeks). ​ IMPORTANT: We are unable to make a lost items claim with Royal Mail until the weeks stated above and so there would be nothing we could do until then. You can get in touch before these dates if you would like to, however we cannot claim your items as lost until the above times have passed, so it will unfortunately be a case of waiting it out.

Unfortunately there are a few different reasons this could happen. All items are dropped at the post office and so if they have been damaged on their way to you, please do get in touch with us with photos of both the damaged items as well as the packaging. We will do what we can to help sort the issue, and if needed, will get in touch with Royal Mail from our end, and photos will speed up this process.

Tracking your order is an optional add-on you can choose at checkout. If you choose standard shipping your order will not come with any tracking information, and once the order has been taken to the post office there is no way of finding out where your order is. If you choose a tracking option, your tracking number will be sent to you when you receive the dispatch notification. Check above FAQ's if you believe your order may be lost. Unfortunately, if your order has been sent with standard shipping without tracking, there is limited things we can do to recover the missing item. We will of course do everything in our power to solve the issue!

If the address you wrote for your order to be sent to is incorrect, the package should be returned to me, but there are no guarantees that this will happen. If it is returned to me, I will get in contact with you, and you can then pay the shipping cost again to have the order re-posted to the correct address (this would then be your responsibility as it was an issue on the buyer's end. If you would not like to pay postage again, we will not be able to resend the items to you, and a refund will not be given ). Please be aware that the order may take a while to be returned, if it is returned at all. If it is not, unfortunately there is nothing I can do so please double-check that you have written the correct address.

We will accept cancellations of any orders placed, so long as it is within 24 hours and is NOT a personalised prder - these can NOT be cancelled. Once these 24 hours have passed, the order cannot be cancelled. Most of the items sold are made to order, and so we will leave you 24 hours to cancel however once we begin creating your items, we can no longer accept cancellations. We do not accept returns or exchanges on our items. If you have any issues with your items of any kind please contact me.

If you have placed multiple orders and would like to see if combining them together is an option, please get in touch with us via email with your name and both order numbers as soon as you can as there is always a chance that your order has already been packaged and shipping has been paid for.. For protection purposes, we will not combine multiple orders without a written request from yourself. If you do decide you would like to combine orders, we will refund any excess shipping costs as we fulfill your orders. ​

YES! We are so appreciative of anyone that would like to leave us a review! We have a Review Page where you can simply type your review, and share to the site! It is completely up to you how much detail you would like to go into!

We try to have new items up weekly but the best way for you to find out about new items would be keeping up to date with our social media pages, all of which can be found through the contact page!

We have an About page on the site, where I (Jaimie) introduce myself, the shop and my little helpers! Feel free to take a read if you're interested!

Any discount codes available for you to use will have all terms of use added with them. They must be applied at the checkout and cannot be added to your order once it has been placed. Contacting us to cancel your order due to forgetting to add a discount code is not allowed.